How to activate NTC eSIM online (Step-by-step guide)

An eSIM (Embedded SIM) is a digital version of a physical SIM card, directly embedded inside a device. Unlike traditional SIM cards, it does not require a physical slot and can be programmed remotely by a network provider. This offers flexibility, allowing users to switch carriers or plans without needing to replace a physical card.

Background of eSIM in Nepal

Nepal Telecom (NTC) first introduced eSIM services nationwide in late 2022. The state-backed telecom provider collaborated with Monty UK Global Limited and Ultimate Horizon Technologies Pvt. Ltd. to launch the service. Initially, users had to visit customer service centers to obtain an eSIM, but as of 2025, NTC now allows online activation via its mobile app and website.

Benefits of eSIM Technology

• Eliminates the need for physical SIM cards.
• Allows users to switch carriers or plans digitally.
• Saves space in devices, enabling manufacturers to add larger batteries.
• Can be used on multiple devices, including smartphones, smartwatches, tablets, and laptops.
• Supports dual-SIM functionality on a single device.

How to Get NTC eSIM Online in 2025

You can activate an NTC eSIM online without visiting a physical office by following these steps:

Step 1: Check eSIM Compatibility

Before applying for an eSIM, ensure that your smartphone supports eSIM technology:

1. Open the phone dialer.
2. Dial *#06#
3. If you see an EID (Embedded Identity Document) number in the results, your phone supports eSIM.

Step 2: Download the NTC Mobile App (Updated Version)

• Go to Google Play Store (Android) or App Store (iOS).
• Search for “Nepal Telecom” and install the latest version.
• Ensure that the app is updated to the newest version to access the eSIM option.

Step 3: Apply for eSIM via the NTC App or Website

Through the NTC Mobile App

1. Open the Nepal Telecom app.
2. Go to the eSIM section in the app menu.
3. Enter your NTC mobile number.
4. You will receive an OTP (One-Time Password) via SMS—enter it to verify.
5. Fill in the required details, including your citizenship details (for verification).
6. Submit the request and wait for confirmation.

Through the NTC Website

1. Visit the NTC eSIM portal on the official website.
2. Click on the eSIM request form.
3. Enter your NTC number and verify with an OTP.
4. Upload the required documents (citizenship ID and verification details).
5. Submit the form and wait for confirmation.

Step 4: Receive eSIM Activation QR Code

Once your request is approved, NTC will send an eSIM QR code to your registered email or mobile number. This code is required to install the eSIM on your device.

Frequently Asked Questions (FAQs) About eSIM

1. Is eSIM free in Nepal?

• Yes, existing users can replace their physical SIM with an eSIM for free.
• However, new customers need to purchase an eSIM at the same cost as a regular SIM card.

2. How long does it take to activate an NTC eSIM?

• The activation process usually takes 10 minutes after submitting the request.

3. Can I use an eSIM on my iPhone bought from the US?

• Yes, iPhones 14, 15, and 16 series purchased in the US support only eSIM but will work in Nepal with NTC or Ncell eSIM.
• However, the phone must be MDMS-registered to function in Nepal.

4. What should I do if I lose my phone with an NTC eSIM?

• Contact  customer service immediately to block the eSIM.
• You can reinstall the eSIM on a new phone using the original QR code.

5. Can I switch back to a physical SIM after getting an eSIM?

• No, once you switch to an eSIM, you cannot revert back to a physical SIM.

6. Will my smartwatch or tablet support NTC eSIM?

• Yes, many smartwatches (Apple Watch, Samsung Galaxy Watch) and tablets support eSIM.
• You need to check your device’s compatibility before applying.

7. Can I use multiple eSIMs on one phone?

• Yes, many devices allow multiple eSIMs, but only one can be active at a time.