These days, Huawei is under a lot of pressure due to the trade ban sanctioned by the US Government. Last month, the White House signed an executive order that blocked US companies from dealing with foreign companies that built telecommunication equipment. The target of this sanction was Huawei, and that’s why the company has been getting a lot of cold responses from US-based companies.
Google was among the first companies to react to this ban as it detained Huawei’s Android license. While that is a little loose right now, it is still unclear as to how Huawei will proceed with the software in its future devices.
Amid all this, Huawei’s importer for Nepal, Call Mobility, recently circulated a notice among its customers and channel partners addressing the software fiasco.
In the notice, Huawei Nepal has mentioned that the company will continue providing the best after sales service to its customers even under all the pressure it is facing. The major talking point in this notice is definitely the ‘full money-back guarantee’ for smartphones and tablets from Huawei if they ever happen to lose access to the necessary applications. These applications could be Google apps like Google Play, Youtube, Chrome, Gmail, Google Maps, etc. or non-Google apps like Facebook, Instagram, Viber, Whatsapp, etc.
This offer will be valid for the smartphones and tablets that have been officially bought in Nepal through Huawei Nepal’s channels. Huawei has also included the list of applicable phones:
- Y-series: Y3 2017, Y3 2018, Y5 Lite, Y5 Prime 2018, Y5 Pro 2019, Y6 Prime 2018, Y6 Pro 2019, Y7 Pro 2018, Y7 Pro 2019, Y7 Pro 2019 (64 GB), Y9 2018, Y9 2019, Y Max
- Nova-series: Nova 2 Lite, Nova 2i Lite, Nova 2i, Nova 3e, Nova 3i, Nova 3, Nova 4
- Tab-series: Mediapad T3 7″, 8″, 10″
- P-series: P30 Lite, P20, P20 Pro, P30, P30 Pro
- Mate-series: Mate 10, Mate 20 Pro
This news follows Huawei Philippines’ step. Huawei had introduced the same refund offer for its Philippino users on June 19.
Huawei users around the world have been worried about their phones and tablets after the USA’s ban. However, this refund news is certainly Huawei listening to and respecting its customers.