Samsung

Samsung confirms reports about Note 7 exploding; Recalls all devices

Samsung has reportedly delayed the shipments of the Note 7 for quality tests.

September 2, 2016

Samsung has confirmed the reports about Samsung Galaxy Note 7’s battery catching fire that caused explosion. There had been reports about Samsung delaying the shipments of Note 7 for additional tests.

Samsung has now recalled all of the Galaxy Note 7 dispatched since its release saying it will provide replacements to the people who will return their phone.

In its press release, Samsung said,

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

This swift decision by Samsung is really commendable. But all this scenario might prove to be costly for the company who are counting on the Galaxy Note 7 to be a huge hit.

This is disappointing news for the Nepali people who have been eagerly waiting for the Samsung Galaxy Note 7 since it started to be available internationally on August 19. The recall has pushed the launch of the Galaxy Note 7 further.