Samsung introduces IMS Care Pack and Care Plus protection plans in Nepal!

Samsung smartphone owners in Nepal can now opt for two additional protection plans through IMS Care Pack and IMS Care Plus. These plans are designed to reduce the cost of unexpected repairs by extending the phone's standard warranty by another year. However, they differ in terms of coverage, as IMS Care Plus goes a step further by including insurance against certain types of accidental physical damage, such as a broken display or back panel.

The plans cover several Samsung smartphones, including the Galaxy S25 and S26 series, alongside the Galaxy Z Flip and Z Fold series. So, let's take a closer look at what these plans offer, their prices, and the conditions you should know about.

Samsung IMS Care Pack and Care Plus: What are they?

As mentioned earlier, IMS offers two different protection plans for Samsung smartphones. While both extend the standard warranty by another year, they differ in terms of accidental damage protection.

IMS Care Pack

IMS Care Pack is essentially an extended warranty plan. It provides an additional year of warranty coverage after the standard manufacturer's warranty expires.

This means that if your phone develops an eligible manufacturing defect or technical failure during the extended warranty period, you can get it repaired through an authorized service centre without bearing the full repair cost.

Additionally, IMS Care Pack provides the following discounts on eligible paid repairs involving physical damage:

• 8% discount on spare parts.

• 50% discount on labour charges.

Keep in mind that these discounts do not mean physical damage is covered under the warranty. You will still have to pay for the repair, but at a reduced cost.

So, if you are mainly concerned about unexpected technical issues after your standard warranty expires, IMS Care Pack is the option to consider.

IMS Care Plus

IMS Care Plus offers more coverage than the regular Care Pack. It combines an additional one-year extended warranty with one-year breakage insurance.

The extended warranty part works similarly to Care Pack, covering eligible manufacturing defects and technical failures. However, the additional insurance is what makes this plan different.

It covers accidental breakage of three specific phone components:

• OLED display: Covers eligible accidental screen breakage.
• Metal front cover: Covers eligible damage to the phone's metal front cover or frame.
• Back cover: Covers eligible accidental damage to the rear panel.

However, there are a few important conditions. 

• First, the breakage insurance can only be claimed once during the coverage period. For example, if you accidentally crack your phone's display and use the insurance to repair it, you cannot claim it again if you damage the back panel a few months later.

• Second, users must pay 10% of the approved repair cost as a deductible, with a minimum payment of Rs. 5,000. For example, 10% of a Rs. 40,000 claim is Rs. 4,000, but you still have to pay Rs. 5,000 due to the minimum deductible. Similarly, for an Rs. 80,000 claim, you pay Rs. 8,000.

In short, Care Plus provides additional protection against certain accidental damage, but it is not unlimited insurance for every type of physical damage.

Samsung IMS Care Pack and Care Plus price in Nepal

Here is the model-wise pricing of IMS Care Pack and IMS Care Plus for Samsung smartphones in Nepal:

Things to know before purchasing

While both plans offer additional protection, there are some exclusions and conditions you should understand before purchasing them.

1. Battery is not covered

Neither plan covers battery-related issues under its extended warranty. This means battery degradation and other battery-related problems are not included.

2. Water damage and misuse are excluded

The extended warranty does not cover defects caused by improper use, including water damage and misuse. It also excludes damage caused by unauthorized modifications, abnormal voltage, natural disasters, and other external factors mentioned in the terms and conditions.

3. Repairs must be done through authorized service centres

Repairs during the warranty period must be carried out by company-authorized personnel. Damage or modifications caused by unauthorized technicians may affect your warranty coverage.

4. Required documents differ between the two plans

You must provide the following documents when making a claim:

• IMS Care Pack warranty claim: Proof of purchase is required.
• IMS Care Plus warranty claim: Proof of purchase is required.
• IMS Care Plus insurance claim: A valid government-issued ID and purchase invoice, both carrying the same name, are required. If the device was purchased under a company or firm's name, additional documents such as Company ID, PAN registration, or other valid business registration documents must also be provided.

5. Spare parts availability may affect repairs

If the required spare parts are unavailable due to unforeseen circumstances, the company may offer an alternative settlement based on the phone's depreciated value instead of carrying out the repair.

6. Care Plus insurance allows only one claim

IMS Care Plus allows only one breakage insurance claim during the extended coverage period. 

Conclusion

Overall, IMS Care Pack and Care Plus offer two different levels of protection for Samsung smartphone owners in Nepal. Care Pack is mainly for those who want an additional year of warranty and discounts on eligible paid repairs, whereas Care Plus adds limited accidental breakage insurance to that extended warranty.

However, the latter comes with a one-time claim limit and a minimum deductible of Rs. 5,000. So, users should carefully check the coverage and conditions before choosing either plan.