Samsung mobile phones are available to approximately 30 million people in Nepal. It covers all 7 provinces, 14 zones, and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung's second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service centers and experience stores and showrooms.
Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand.
Samsung IMS Smart cafe and HIM electronics outlets are brick-and-mortar stores one can touch and feel the products, play with them and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with their dedicated service centers.
Also Read: Samsung LED TV Price in Nepal
Samsung Showroom in Nepal [Mobile Phones]
IMS Smart Cafe Showroom:
| S.N. | Branches | Address | Contact No. |
| 1 | Biratnagar | Jaljala Mode | 9802002609 |
| 2 | Itahari | Itahari chowk, Dharan line | 9802002612 |
| 3 | Birtamode | Hanuman Complex, Birtamode Chowk | 9802002605 |
| 4 | Birgunj | Maisthaan | 9802002606 |
| 5 | Butwal | Below Hotel Kandara, Traffic Chowk | 9802002607 |
| 6 | Dang | Newroad Ghorahi | 9802002617 |
| 7 | Kailali | Nayabazar | 9802002624 |
| 8 | Nepalgunj | Dhumboji Chowk, Surkhet road | 9802002611 |
| 9 | Newroad, Kathmandu | Pako | 9802002613 |
| 10 | Pokhara | Mahendrapool | 9802002602 |
| 11 | Jawalakhel, Lalitpur | Near Alka Hospital | 9802002837 |
| 12 | Bouddha, Kathmandu | Near Pipal Bot Chowk | 9802002844 |
| 13 | Durbarmarg, Kathmandu | Sherpa Mall, Durbarmarg | 9802002855 |
| 14 | Pako, Newroad | 4th Floor, Tamrakar Complex, New Road | 01-4267259/014267258 |
| 15 | Kamaladi, Kathmandu | Royal Singhi Hotel Arcade | 9802002614 |
| 16 | Khichhapokhari, Kathmandu | People's Plaza | 9802002831 |
IMS Authorized Brand Shops
| S.N. | District | Local Address | Branches | Contact |
|---|---|---|---|---|
| 1 | Kathmandu | Reliance Finance Building | Kamaladi | 9802002614 |
| 2 | Kathmandu | Pako | Newroad | 9802002813 |
| 3 | Lalitpur | Near Alka Hospital | Jawalakhel | 9802000433 |
| 4 | Kaski | Mahendrapool | Pokhara-1 | 9802002602 |
| 5 | Rupandehi | Below Hotel Kandara, Traffic Chowk | Butwal | 9802002607 |
HIM Electronics Showroom:
| S.N. | Showroom | Branch | Contact No. |
| 1 | Trimurti Radio and Watch Pasal | Narayanghat | 056-571491 |
| 2 | Nagarjun Trading House | Pokhara | 061-532187 |
| 3 | Manakamana Electronics House | Nepalgunj | 081-411066 |
| 4 | Mahendra Ratna Store | Birtamode | 023-543301/023-543628 |
| 5 | Bhagawati Multi Suppliers | Butwal | - |
| 6 | Kritima Electronics | Dharan | - |
| 7 | Electronics Plaza | Kumaripati, Lalitpur | 01-5553742 |
| 8 | Durbarmarg Plaza | Kathmandu | 01-4230378/4230382 |
| 9 | Pulchowk Plaza | Lalitpur | 01-5010781 |
| 10 | Civil Mall Plaza | Kathmandu | 01-4252281 |
| 11 | Bhaktapur Plaza | Bhaktapur | 01-6619102 |
| 12 | Baneshwor Plaza | Kathmandu | 4781911 |
| 13 | Bouddha Plaza | Kathmandu | 4493388 |
Samsung Authorized Service Centers in Nepal
| Partner Code | Service Center | Service Network | Status | Region / City | Province |
|---|---|---|---|---|---|
| 7371622 | IMS Butwal | IMS | Operational | Butwal | Lumbini Province |
| 4895832 | IMS Baneshwor QRS | IMS | Operational | Kathmandu (Baneshwor) | Bagmati Province |
| 4240551 | IMS Nepalgunj | IMS | Operational | Nepalgunj | Lumbini Province |
| 7371610 | IMS Jawalakhel | IMS | Operational | Lalitpur (Jawalakhel) | Bagmati Province |
| 4240559 | IMS Narayanghat | IMS | Operational | Bharatpur (Narayanghat) | Bagmati Province |
| 4240549 | IMS Pokhara | IMS | Operational | Pokhara | Gandaki Province |
| 2323101 | IMS Bhaktapur | IMS | Operational | Bhaktapur | Bagmati Province |
| 2355261 | IMS Damauli | IMS | Operational | Damauli | Gandaki Province |
| 2247042 | IMS Dang | IMS | Operational | Ghorahi (Dang) | Lumbini Province |
| 2355234 | IMS Dhangadi | IMS | Operational | Dhangadi | Sudurpashchim Province |
| 3393725 | IMS Pako | IMS | Operational | Kathmandu (Pako/New Road) | Bagmati Province |
| 4799235 | HIM HHP Lahan | HIM Electronics | Operational | Lahan | Madhesh Province |
| 6083752 | HIM Kathmandu | HIM Electronics | Operational | Kathmandu | Bagmati Province |
| 2432896 | HIM HHP Biratnagar | HIM Electronics | Operational | Biratnagar | Koshi Province |
| 2432898 | HIM HHP Birgunj | HIM Electronics | Operational | Birgunj | Madhesh Province |
| 2432927 | HIM HHP Birtamode | HIM Electronics | Operational | Birtamode | Koshi Province |
| 2432928 | HIM HHP Hetauda | HIM Electronics | Operational | Hetauda | Bagmati Province |
| 2432895 | HIM HHP Itahari | HIM Electronics | Operational | Itahari | Koshi Province |
| 2432929 | HIM HHP Janakpur | HIM Electronics | Operational | Janakpur | Madhesh Province |
Samsung Service Center Coverage in Nepal
Samsung has authorized service centers across all major regions of Nepal through its two official distributors:
- IMS (Integrated Mobility Solutions)
- HIM Electronics
Together, these service centers provide warranty support, repairs, software assistance, and genuine spare parts for Samsung smartphones throughout the country. Samsung's network covers the major cities in all six provinces, making after-sales support accessible for most customers.
Province-wise Coverage
| Province | Cities with Samsung Service Centers |
|---|---|
| Koshi Province | Biratnagar, Itahari, Birtamode |
| Madhesh Province | Birgunj, Janakpur, Lahan |
| Bagmati Province | Kathmandu (Pako, Baneshwor), Lalitpur (Jawalakhel), Bhaktapur, Bharatpur (Narayanghat), Hetauda |
| Gandaki Province | Pokhara, Damauli |
| Lumbini Province | Butwal, Nepalgunj, Dang (Ghorahi) |
| Karnali Province | Currently no dedicated Samsung authorized service center |
| Sudurpashchim Province | Dhangadi |
Samsung Customer Care Call Center in Nepal. You can always reach Samsung for your repair and service-related queries via a toll-free number:
- NTC User: 1660-01-72667
- Ncell User: 980-15-72667
Samsung Nepal Free Pickup and Drop Service for Warranty
Samsung Nepal has also started a free pickup and drop-off service for warranty service. That means if you have some issues with your Samsung phone that is under the warranty period, you can just call them for the free service. For that, you can dial NTC's toll-free number 16600172667, or Ncell number 9801572667. Or else, you can also WhatsApp to this number 16600172667. A Samsung representative will come to pick your phone up at your desired location/address. And then, after the repair, your phone will be delivered to the same place. Currently, the service is live across Kathmandu Valley through service centers located at New Road, Sundhara, Jawalakhel, New Baneshwor, and Bhaktapur.
Samsung Mobile Warranty Rules & Regulations in Nepal
First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for a warranty. And your phone will be allowed for repair. That's one of the few perks of buying your Samsung phone via an authorized distributor in Nepal. Samsung offers one year of Software warranty and six months on battery for every model they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S23 series. Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof. Note: We tried to accumulate the latest information and contact numbers of different Samsung service centers in Nepal. If there are any suggestions corrections or even updates, please let us know here.
Article Last updated: July 6, 2026
