List of Samsung Mobile Service Centers & Showroom in Nepal

By
Yural Maskey
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samsung service centre nepal
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Samsung mobile phones are available to approximately 30 million people in Nepal. It covers all 7 provinces, 14 zones, and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung’s second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service centers and experience stores and showrooms.

Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand.

Samsung IMS Smart cafe and HIM electronics outlets are brick-and-mortar stores one can touch and feel the products, play with them and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with their dedicated service centers.

Also Read: Samsung LED TV Price in Nepal

Samsung Showroom in Nepal [Mobile Phones]

IMS Smart Cafe Showroom:

S.N. Branches Address Contact No.    
1 Biratnagar Jaljala Mode 9802002609
2 Itahari Itahari chowk, Dharan line 9802002612
3 Birtamode Hanuman Complex, Birtamode Chowk 9802002605
4 Birgunj Maisthaan 9802002606
5 Butwal Below Hotel Kandara, Traffic Chowk 9802002607
6 Dang Newroad Ghorahi 9802002617
7 Kailali Nayabazar 9802002624
8 Nepalgunj Dhumboji Chowk, Surkhet road 9802002611
9 Newroad, Kathmandu Pako 9802002613
10 Pokhara Mahendrapool 9802002602
11 Jawalakhel, Lalitpur Near Alka Hospital 9802002837
12 Bouddha, Kathmandu Near Pipal Bot Chowk 9802002844
13 Durbarmarg, Kathmandu Sherpa Mall, Durbarmarg 9802002855
14 Pako, Newroad 4th Floor, Tamrakar Complex, New Road 01-4267259/014267258
15 Kamaladi, Kathmandu Royal Singhi Hotel Arcade 9802002614
16 Khichhapokhari, Kathmandu People’s Plaza 9802002831

IMS Authorized Brand Shops 

S.N. District Local Address Branches Contact
1 Kathmandu Reliance Finance Building Kamaladi 9802002614
2 Kathmandu Pako Newroad 9802002813
3 Lalitpur Near Alka Hospital Jawalakhel 9802000433
4 Kaski Mahendrapool Pokhara-1 9802002602
5 Rupandehi Below Hotel Kandara, Traffic Chowk Butwal 9802002607

HIM Electronics Showroom:

S.N. Showroom Branch  Contact No. 
1 Trimurti Radio and Watch Pasal Narayanghat 056-571491
2 Nagarjun Trading House Pokhara 061-532187
3 Manakamana Electronics House Nepalgunj 081-411066
4 Mahendra Ratna Store Birtamode 023-543301/023-543628
5 Bhagawati Multi Suppliers Butwal –
6 Kritima Electronics Dharan –
7 Electronics Plaza Kumaripati, Lalitpur 01-5553742
8 Durbarmarg Plaza Kathmandu 01-4230378/4230382
9 Pulchowk Plaza Lalitpur 01-5010781
10 Civil Mall Plaza Kathmandu 01-4252281
11 Bhaktapur Plaza Bhaktapur 01-6619102
12 Baneshwor Plaza Kathmandu 4781911
13 Bouddha Plaza Kathmandu 4493388

Samsung Service Center in Nepal [Mobile Phones]

IMS Care Service Centre

S.No. IMS Care Info Address Contact No. Operation Hours
1 Kathmandu 3rd Floor, Tamrakar Complex, Pako New road 01-5367258/01-5367259/ 9802002535 9AM to 7 PM Sun to Thurs
2 Baneshwor QRS 9851213992 9 AM to 5 PM Fri
3 Lalitpur Pulchowk, Opposite St. Xavier’s School 9802002507 10 AM to 6 PM Sun to Fri
4 Narayanghat 2nd Floor, KL Mall, Bharatpur 9802002514 10 AM to 6 PM Sun to Fri
5 Butwal Traffic Chowk, Butwal 071-533716 10 AM to 6 PM Sun to Fri
6 Pokhara Open House Building, Chipledhunga 061-544976 10 AM to 6 PM Sun to Fri
7 Nepalgunj Situ B.P. Chowk 9802002515 10 AM to 6 PM Sun to Fri
8 Dang Ghorahi-15, RamJanaki Tole 082-563931 10 AM to 6 PM Sun to Fri
9 Damauli Kalika Marg 9802007524 10 AM to 6 PM Sun to Fri
10 Dhangadi 1st Floor Shree Laxmi Complex, Purano Bhansar Road 091-523843 10 AM to 6 PM Sun to Fri
11 Bhaktapur  Bhaktapur Mobile Complex, Suryabinayak 9802004871 10 AM to 6 PM Sun to Fri

HIM Service Care Centre

SN. Address – City / Town /  Village Master Service Center  Code Address – Detail Address
1. Birtamod 2432927 Hanuman Center Mukit, Second Flower, Birtamod
2. Dhanusa 2432929 Amnol Coplex Bhanu, Graund Flowern Janakpur
3. Parsha 2432898 Maisthan Chok, Main Road, Birgunj
4. Morang 2432896 Kitta No 157-158, Main Road, Biratnagar
5. Sunsari 2432895 Pathibhara Complex, Dharan Line, Itahari
6. Makwanpur 2432928 Shop No 15, Narayani Mall, 3rd Flower, Hetauda

Samsung Customer Care Call Center in Nepal

You can always reach Samsung for your repair and service-related queries via a toll-free number:

  • NTC User: 1660-01-72667
  • Ncell User: 980-15-72667

samsung customer care nepal

Samsung Nepal Free Pickup and Drop Service for Warranty

Samsung Nepal has also started a free pickup and drop-off service for warranty service. That means if you have some issues with your Samsung phone that is under the warranty period, you can just call them for the free service. For that, you can dial NTC’s toll-free number 16600172667, or Ncell number 9801572667. Or else, you can also WhatsApp to this number 16600172667.

A Samsung representative will come to pick your phone up at your desired location/address. And then, after the repair, your phone will be delivered to the same place. Currently, the service is live across Kathmandu Valley through service centers located at New Road, Sundhara, Jawalakhel, New Baneshwor, and Bhaktapur.

Samsung Mobile Warranty Rules & Regulations in Nepal

First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for a warranty. And your phone will be allowed for repair. That’s one of the few perks of buying your Samsung phone via an authorized distributor in Nepal.

Samsung offers one year of Software warranty and six months on battery for every model they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S23 series.

Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof.

Note: We tried to accumulate the latest information and contact numbers of different Samsung service centers in Nepal. If there are any suggestions corrections or even updates, please let us know here.