List of Samsung Mobile Service Centers & Showroom in Nepal

samsung service centre nepal

Samsung Mobile phones in Nepal is available to approximately 30 million people. It covers all 7 provinces, 14 zones and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung’s second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service center and experience store and showrooms.

Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand. It has a market share of approx. 45-50% in the Nepalese smartphone industry.

Samsung IMS Smart cafe and HIM electronics outlets are brick and mortar stores one can touch and feel the product, play with it and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with its dedicated service centers.

Also Read: Samsung LED TV Price in Nepal

Samsung Showroom in Nepal [Mobile]

IMS Smart Cafe Showroom:

S.N. Branches Address Contact No.    
1 Biratnagar Jaljala Mode 9802002609
2 Itahari Itahari chowk, Dharan line 9802002612
3 Birtamode Hanuman Complex, Birtamode Chowk 9802002605
4 Birgunj Maisthaan 9802002606
5 Butwal Below Hotel Kandara, Traffic Chowk 9802002607
6 Dang Newroad Ghorahi 9802002617
7 Kailali Nayabazar 9802002624
8 Nepalgunj Dhumboji Chowk, Surkhet road 9802002611
9 Newroad, Kathmandu Pako 9802002613
10 Pokhara Mahendrapool 9802002602
11 Jawalakhel, Lalitpur Near Alka hospital 9802002837
12 Bouddha, Kathmandu Near Pipal Bot Chowk 9802002844
13 Durbarmarg, Kathmandu Sherpa Mall, Durbarmarg 9802002855
14 Pako, Newroad 4th Floor, Tamrakar Complex, Newroad 01-4267259/014267258
15 Kamaladi, Kathmandu Royal Singhi Hotel Arcade 9802002614
16 Khichhapokhari, Kathmandu People’s Plaza 9802002831

HIM Electronics Showroom:

S.N. Showroom Branch  Contact No. 
1 Trimurti Radio and Watch Pasal Narayanghat 056-571491
2 Nagarjun Trading House Pokhara 061-532187
3 Manakamana Electronics House Nepalgunj 081-411066
4 Mahendra Ratna Store Birtamode 023-543301/023-543628
5 Bhagawati Multi Suppliers Butwal
6 Kritima Electronics Dharan
7 Electronics Plaza Kumaripati, Lalitpur 01-5553742
8 Durbarmarg Plaza Kathmandu 01-4230378/4230382
9 Pulchowk Plaza Lalitpur 01-5010781
10 Civil Mall Plaza Kathmandu 01-4252281
11 Bhaktapur Plaza Bhaktapur 01-6619102
12 Baneshwor Plaza Kathmandu 4781911
13 Bouddha Plaza Kathmandu 4493388

Samsung Service Center in Nepal [Mobile Phones]

IMS Care Service Centre

S.N. Branch Address Contact No.
1 Nepalgunj Setu BK Chowk 9802002540
2 Dang Ramjanaki Tole, Ghorahi-15 9802002765
3 Butwal Traffic Chowk 71-543716
4 Pokhara 1st Floor OpenHouse Complex, Chipledhunga 61-541976
5 Narayanghat 2nd Floor, KL Mall, Lions Chowk, Bharatpur 9802002799
6 Hetauda 3rd Floor, Narayani Mall 57-521715
7 Birgunj Maisthan Chowk 9802002997
9 Jawlakhel Opposite to ST’ Xavier’s School 9802002510
10 Kathmandu Hotel Royal Singhi Arcade, Kamaladi 01-4428378/01-4441584
11 Kathmandu 4th Floor, BG Mall, Gongabu 9802002463
12 Bhaktapur 2nd Floor, Bhaktapur Mobile Complex 9802003008
13 Itahari 4th Floor, Pathibhara Complex, Dharan Line 9802002528
14 Biratnagar Main Road 9802003038
15 Birtamode 2nd Floor, Hanuman Complex 9802002848, 023-546687
16 Dhangadi 1st Floor Shree Laxmi Complex, Purano Bhansar Road 091-523843
17 Janakpur Bhanu Chowk 041-590200
18 Damauli Kalika Marg 9802006635

HIM Service Care Centre

SN Branch  Contact No.
1 Biratnagar 9851250210
2 Birtamod 9851250309
3 Itahari 025-288808
9801083372
4 Birgunj 9851250312
5 Janakpur 9851250311
6 Hetauda 9851250313
7 Kathmandu 01-4222888
01-4260666

Samsung Customer Care Call Center in Nepal

You can always reach Samsung for your repair and service-related queries via a toll-free number:

  • NTC User: 1660-01-72667
  • Ncell User: 980-15-72667

samsung customer care nepal

Samsung Mobile Warranty Rules & Regulation in Nepal

First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for warranty. And your phone will be allowed for repair. That’s one of the few perks of buying your Samsung phone via an authorized distributor in Nepal.

Samsung offers one year of Software warranty and six months on battery for every models they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S20 series and Galaxy Note 9. Unfortunately, Note 10 series doesn’t come with any breakage insurance. So, if you break the glass on either front or back, Samsung will replace it with a new one for a nominal fee of Rs. 6,000.

Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof.

Samsung Service Center in Nepal [Consumer Electronics – TV, refrigerator, AC, Home Appliances ] 

SN   LOCATION SERVICE NAME Contact No.
1 ITAHARI ROJINA ELECTRONICS PASAL 9842061051
2 BURTIBANG LOKPRIYA BUDDHA ELECTRONICS AND AUDIO 9805253700
3 GAURADAHA GAZAB REFRIGERATION WORKSHOP 9842648915
4 KHANDBARI KHANDBARI SERVICE CENTER 029-560799
5 OKHALDHUNGA MAITIDEVI ELECTRONICS & REPAIRING CENTER 9862606161
6 SURKHET SRINKHALA ELECTRONICS & IT SOLUTION 9858051765
7 DAMAK YB REFRIGERATION 9842560791
8 CHANDRANIGAHAPUR GK REFRIGERATOR AND MECHANICAL WORKSHOP 9856044042
9 KALAIYA MISHRA REFRIGERATION WORKSHOP 9855010587
10 DAMAULI GK REFRIGERATOR AND MECHANICAL WORKSHOP 9856044042
11 DULEGAUDA GK REFRIGERATOR AND MECHANICAL WORKSHOP 9856044042
12 GORKHA HIMAL ELECTRIC WORKS 9846628472
13 BENI NARESH REFRIGERATOR AND MECHANICAL WORKSHOP 9863385286
14 BHAIRAHAWA NEW SAGARMATHA REFRIGERATOR 9868396886
15 BARDAGHAT SAMUEL BIJULI PASAL 9867342918
16 TIKAPUR AMRITA ELECTRIC CENTER 9848433130
17 MAHENDRANAGAR NITIN ELECTRICALS 9868463137
18 DIPAYAL SHREE GHATALESHWOR REFRIGERATOR AND ELECTRONICS GOODS 9848480558
19 PHIDIM HIMALAYAN SUPPLIERS 024-520135
20 ILAM ILAM CABLE NETWORK PVT. LTD. 9852680268
21 RAJBIRAJ JAY MATA DI ELECTRONICS SERVICE CENTER 9852823795
22 BAGLUNG CHURIYA MAI TV SERVICE CENTER 9857621454
23 DIPAYAL JALJALA ELECTRONICS CENTER 9840596949
24 MAHENDRANAGAR MK ELECTRONICS 9848720819
25 GAIGHAT ARJUN ELECTRONICS SERVICE CENTER 035-421674
26 BIRATNAGAR CITY ELECTRONICS AND REFRIGERATION SERVICE CENTER 021-517963
27 ITAHARI HIM SERVICE 025-586352
28 INARUWA MANOJ TV ELECTRONICS AND REPAIRING CENTER 025-561978
29 BIRTAMOD SAIRAM REFRIGERATION & ELECTRICALS 023-546033
30 LAHAN HEAT COOL TRADERS 033-560670
31 BARDIBAS HIM SERVICE 044-550165
32 BIRGUNJ HIM SERVICE 051-418113
33 NARAYANGADH HIM SERVICE 056-571283
34 POKHARA HIM SERVICE 061-537711
35 WALING PATHAK ELECTRIC 9856054963
36 BUTWAL HIM SERVICE 071-547872
37 DANG HIM SERVICE 082-562590
38 NEPALGUNJ HIM SERVICE 081-411259
39 DHANGADHI HIM SERVICE 091-520807
40 KATHMANDU HIM SERVICE 01-4222888
01-4260666
41 BENI LAXMI GENERAL STORES 9857642130

Note: We tried to accumulate the latest information and contact number of different Samsung service centers in Nepal. If there are any suggestions and corrections or even updates, please let us know here