List of Samsung Mobile Service Centers & Showroom in Nepal

samsung service centre nepal
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Samsung mobile phones are available to approximately 30 million people in Nepal. It covers all 7 provinces, 14 zones, and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung’s second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service centers and experience stores and showrooms.

Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand.

Samsung IMS Smart cafe and HIM electronics outlets are brick-and-mortar stores one can touch and feel the products, play with them and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with their dedicated service centers.

Also Read: Samsung LED TV Price in Nepal

Samsung Showroom in Nepal [Mobile Phones]

IMS Smart Cafe Showroom:

S.N. Branches Address Contact No.    
1 Biratnagar Jaljala Mode 9802002609
2 Itahari Itahari chowk, Dharan line 9802002612
3 Birtamode Hanuman Complex, Birtamode Chowk 9802002605
4 Birgunj Maisthaan 9802002606
5 Butwal Below Hotel Kandara, Traffic Chowk 9802002607
6 Dang Newroad Ghorahi 9802002617
7 Kailali Nayabazar 9802002624
8 Nepalgunj Dhumboji Chowk, Surkhet road 9802002611
9 Newroad, Kathmandu Pako 9802002613
10 Pokhara Mahendrapool 9802002602
11 Jawalakhel, Lalitpur Near Alka hospital 9802002837
12 Bouddha, Kathmandu Near Pipal Bot Chowk 9802002844
13 Durbarmarg, Kathmandu Sherpa Mall, Durbarmarg 9802002855
14 Pako, Newroad 4th Floor, Tamrakar Complex, Newroad 01-4267259/014267258
15 Kamaladi, Kathmandu Royal Singhi Hotel Arcade 9802002614
16 Khichhapokhari, Kathmandu People’s Plaza 9802002831

HIM Electronics Showroom:

S.N. Showroom Branch  Contact No. 
1 Trimurti Radio and Watch Pasal Narayanghat 056-571491
2 Nagarjun Trading House Pokhara 061-532187
3 Manakamana Electronics House Nepalgunj 081-411066
4 Mahendra Ratna Store Birtamode 023-543301/023-543628
5 Bhagawati Multi Suppliers Butwal
6 Kritima Electronics Dharan
7 Electronics Plaza Kumaripati, Lalitpur 01-5553742
8 Durbarmarg Plaza Kathmandu 01-4230378/4230382
9 Pulchowk Plaza Lalitpur 01-5010781
10 Civil Mall Plaza Kathmandu 01-4252281
11 Bhaktapur Plaza Bhaktapur 01-6619102
12 Baneshwor Plaza Kathmandu 4781911
13 Bouddha Plaza Kathmandu 4493388

Samsung Service Center in Nepal [Mobile Phones]

IMS Care Service Centre

SN. IMS Care Info Address Contact No.
1 KATHMANDU 3rd & 4th Tamrakar Complex- Pako Newroad 01-5367258


2 KATHMANDU Pulchowk- Opposite ST.Xavier School 9802002507
3 KATHMANDU Gongabu, BG Mall 4th Floor 01-4956068
4 KATHMANDU Midbaneshwor 9802002701
5 BHAKTAPUR Bhaktapur Complex 2nd Floor 9802004871
6 NARAYANGHAT 2nd Floor, KL Mall, LionsChowk, Bharatpur 9802002514
7 BUTWAL Traffic Chwok-Butwal 071-533716
8 POKHARA Open House Building- Chipledhunga 061-544976
9 NEPALGUNJ Situ B.P Chwok 9802002515
10 DANG Ghorai-15, Ramjanaki Tole 9802002765
11 DAMAULI Kalika Marg 9802007524
12 DHANGADI 1st Floor Shree Laxmi Complex, Purano Bhansar  Road 091-523843

HIM Service Care Centre

SN. Address – City / Town /  Village Master Service Center  Code Address – Detail Address
1. Birtamod 2432927 Hanuman Center Mukit, Second Flower, Birtamod
2. Dhanusa 2432929 Amnol Coplex Bhanu, Graund Flowern Janakpur
3. Parsha 2432898 Maisthan Chok, Main Road, Birgunj
4. Morang 2432896 Kitta No 157-158, Main Road, Biratnagar
5. Sunsari 2432895 Pathibhara Complex, Dharan Line, Itahari
6. Makwanpur 2432928 Shop No 15, Narayani Mall, 3rd Flower, Hetauda

Samsung Customer Care Call Center in Nepal

You can always reach Samsung for your repair and service-related queries via a toll-free number:

  • NTC User: 1660-01-72667
  • Ncell User: 980-15-72667

samsung customer care nepal

Samsung Mobile Warranty Rules & Regulations in Nepal

First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for a warranty. And your phone will be allowed for repair. That’s one of the few perks of buying your Samsung phone via an authorized distributor in Nepal.

Samsung offers one year of Software warranty and six months on battery for every model they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S23 series.

Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof.

Note: We tried to accumulate the latest information and contact number of different Samsung service centers in Nepal. If there are any suggestions and corrections or even updates, please let us know here