Samsung mobile phones are available to approximately 30 million people in Nepal. It covers all 7 provinces, 14 zones, and 77 Districts of the country. Integrated Mobility Solutions Pvt. Ltd., in short IMS, has been the authorized distributor of Samsung Mobiles in Nepal since 2001. However, Him Electronics Pvt. Ltd, has been selected as Samsung’s second distributor for mobile phones in Nepal since 2016. Both these distributors have their separate service centers and experience stores and showrooms.
Samsung Mobile has all kinds of phones with different features as per your needs and even more. A wide range of economic or budget-friendly smartphones, as well as high-end smartphones, makes Samsung the leading brand.
Samsung IMS Smart cafe and HIM electronics outlets are brick-and-mortar stores one can touch and feel the products, play with them and then you can easily decide which model is suitable for you. Similarly, both IMS Care and HIM Service have been contributing excellent after-sales services with their dedicated service centers.
Also Read: Samsung LED TV Price in Nepal
Samsung Showroom in Nepal [Mobile Phones]
IMS Smart Cafe Showroom:
| S.N. | Branches | Address | Contact No. |
| 1 | Biratnagar | Jaljala Mode | 9802002609 |
| 2 | Itahari | Itahari chowk, Dharan line | 9802002612 |
| 3 | Birtamode | Hanuman Complex, Birtamode Chowk | 9802002605 |
| 4 | Birgunj | Maisthaan | 9802002606 |
| 5 | Butwal | Below Hotel Kandara, Traffic Chowk | 9802002607 |
| 6 | Dang | Newroad Ghorahi | 9802002617 |
| 7 | Kailali | Nayabazar | 9802002624 |
| 8 | Nepalgunj | Dhumboji Chowk, Surkhet road | 9802002611 |
| 9 | Newroad, Kathmandu | Pako | 9802002613 |
| 10 | Pokhara | Mahendrapool | 9802002602 |
| 11 | Jawalakhel, Lalitpur | Near Alka hospital | 9802002837 |
| 12 | Bouddha, Kathmandu | Near Pipal Bot Chowk | 9802002844 |
| 13 | Durbarmarg, Kathmandu | Sherpa Mall, Durbarmarg | 9802002855 |
| 14 | Pako, Newroad | 4th Floor, Tamrakar Complex, Newroad | 01-4267259/014267258 |
| 15 | Kamaladi, Kathmandu | Royal Singhi Hotel Arcade | 9802002614 |
| 16 | Khichhapokhari, Kathmandu | People’s Plaza | 9802002831 |
HIM Electronics Showroom:
| S.N. | Showroom | Branch | Contact No. |
| 1 | Trimurti Radio and Watch Pasal | Narayanghat | 056-571491 |
| 2 | Nagarjun Trading House | Pokhara | 061-532187 |
| 3 | Manakamana Electronics House | Nepalgunj | 081-411066 |
| 4 | Mahendra Ratna Store | Birtamode | 023-543301/023-543628 |
| 5 | Bhagawati Multi Suppliers | Butwal | – |
| 6 | Kritima Electronics | Dharan | – |
| 7 | Electronics Plaza | Kumaripati, Lalitpur | 01-5553742 |
| 8 | Durbarmarg Plaza | Kathmandu | 01-4230378/4230382 |
| 9 | Pulchowk Plaza | Lalitpur | 01-5010781 |
| 10 | Civil Mall Plaza | Kathmandu | 01-4252281 |
| 11 | Bhaktapur Plaza | Bhaktapur | 01-6619102 |
| 12 | Baneshwor Plaza | Kathmandu | 4781911 |
| 13 | Bouddha Plaza | Kathmandu | 4493388 |
Samsung Service Center in Nepal [Mobile Phones]
IMS Care Service Centre
01-5367259
SN.
IMS Care Info
Address
Contact No.
1
KATHMANDU
3rd & 4th Tamrakar Complex- Pako Newroad
01-5367258
2
KATHMANDU
Pulchowk- Opposite ST.Xavier School
9802002507
3
KATHMANDU
Gongabu, BG Mall 4th Floor
01-4956068
4
KATHMANDU
Midbaneshwor
9802002701
5
BHAKTAPUR
Bhaktapur Complex 2nd Floor
9802004871
6
NARAYANGHAT
2nd Floor, KL Mall, LionsChowk, Bharatpur
9802002514
7
BUTWAL
Traffic Chwok-Butwal
071-533716
8
POKHARA
Open House Building- Chipledhunga
061-544976
9
NEPALGUNJ
Situ B.P Chwok
9802002515
10
DANG
Ghorai-15, Ramjanaki Tole
9802002765
11
DAMAULI
Kalika Marg
9802007524
12
DHANGADI
1st Floor Shree Laxmi Complex, Purano Bhansar Road
091-523843
HIM Service Care Centre
| SN. | Address – City / Town / Village | Master Service Center Code | Address – Detail Address |
| 1. | Birtamod | 2432927 | Hanuman Center Mukit, Second Flower, Birtamod |
| 2. | Dhanusa | 2432929 | Amnol Coplex Bhanu, Graund Flowern Janakpur |
| 3. | Parsha | 2432898 | Maisthan Chok, Main Road, Birgunj |
| 4. | Morang | 2432896 | Kitta No 157-158, Main Road, Biratnagar |
| 5. | Sunsari | 2432895 | Pathibhara Complex, Dharan Line, Itahari |
| 6. | Makwanpur | 2432928 | Shop No 15, Narayani Mall, 3rd Flower, Hetauda |
Samsung Customer Care Call Center in Nepal
You can always reach Samsung for your repair and service-related queries via a toll-free number:
- NTC User: 1660-01-72667
- Ncell User: 980-15-72667
Samsung Nepal Free Pickup and Drop Service for Warranty
Samsung Nepal has also started a free pickup and drop service for warranty service. That means if you have some issues with your Samsung phone that is under the warranty period, you can just call them for the free service. For that, you can dial NTC’s toll-free number 16600172667, or Ncell number 9801572667. Or else, you can also WhatsApp to this number 16600172667.
A Samsung representative will come to pick your phone up at your desired location/address. And then, after the repair, your phone will be delivered to the same place. Currently, the service is live across Kathmandu Valley through service centers located at New Road, Sundhara, Jawalakhel, New Baneshwor, and Bhaktapur.
Samsung Mobile Warranty Rules & Regulations in Nepal
First and foremost, if you have bought a Samsung phone from abroad, you are not eligible for a warranty. And your phone will be allowed for repair. That’s one of the few perks of buying your Samsung phone via an authorized distributor in Nepal.
Samsung offers one year of Software warranty and six months on battery for every model they sell here in Nepal. Moreover, Samsung is offering breakage insurance on its high-end models like the Galaxy S23 series.
Also, while visiting a Samsung service center for repair, make sure you carry your warranty card, VAT bill, and Government ID proof.
Note: We tried to accumulate the latest information and contact numbers of different Samsung service centers in Nepal. If there are any suggestions corrections or even updates, please let us know here.
