In this article, you can find the location and customer information on all Vivo customer service centers in Nepal. Currently, the company has a total of four service centers across the country. In addition, it also has a toll-free call support number and a dedicated site for queries related to the price and availability of spare parts.
Vivo Brand Overview:
Vivo is an offline-centric smartphone brand, with its biggest strength being the design and camera performance. You hardly see Vivo competing against other fellow Chinese brands in aspects other than these two. Thus, it is more important for the brand to have good service to retain customers.
Vivo Customer Service Centers in Nepal
Vivo Nepal has opened a total of four service centers in major cities of different regions in Nepal. These official Vivo service centers operate from 10 AM to 6 PM, six days a week. Likewise, each service center has its unique contact number to handle customers’ queries over calls.
| City | Location | Contact No |
| Kathmandu | Shop No: 306A, 306B, 2nd floor, CTC Mall, Sundhara |
|
| Chitwan | 2nd floor KL Mall, Lions Chowk | 05-6493480 |
| Pokhara | 3rd Floor, Mobile Tower, Mahendra Pul | 06-1585397 |
| Itahari | 3rd Floor, Itahari Central Plaza, Itahari | 02-5590038 |
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Online Support
Alternatively, users can even enquire about sales and services through different mediums. As of now, Vivo Nepal has set up chat, email, and call support.
To initiate chat support, you much fill in a form mentioning your name, phone number, and email address. In email support, you can send your message directly with the form. However, you must mention your smartphone model and the software version that is running.
Lastly, you can even call on the two numbers provided by Vivo for customer service. One is a toll-free number for NTC users.
- 18000010168 (Toll-free for NTC users)
- 014257420
Spare Parts Query
If you are looking to have a broken or failed component of your Vivo smartphone, you can look up the cost of spare parts without actually visiting a customer service center. Vivo has a dedicated site for this.
At the time of writing this article, the site covers a wide range of Vivo phones except for some new launches.
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